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Vodafone New Zealand - Zero Distance - “One Vodafone” Customer View

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Added by Awadhesh in Telecom
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Description

Vodafone, Infosys and EdgeVerve jointly developed an integrated customer experience from 3 disparate IT stacks, giving call centre, retail and provisioning a common view of the customer. They went from concept to launch in 12 weeks, increasing the velocity and quality for new services and customer care.

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